Shipping Policy

Shipping Policy

Thank you for choosing Peptide Papi. We strive to process and ship your order quickly and securely.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed after hours or on weekends begin processing the next business day.

Shipping & Delivery

We ship via USPS, UPS, or FedEx based on the option selected at checkout.

Estimated delivery times (after processing):

• Standard Shipping: 3–7 business days

• Expedited Shipping: 1–3 business days

Delivery timeframes are estimates and not guaranteed.

Tracking

Tracking information will be emailed once your order ships. Please allow up to 24 hours for updates to appear.

Address Accuracy

Customers are responsible for entering the correct shipping address. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information. Reshipping fees apply to returned packages.

Peptide Papi Shipping Protection (Optional)

Peptide Papi offers optional Shipping Protection at checkout for customers who would like additional protection against eligible packages that are lost, stolen, damaged in transit, or marked as delivered but not received.

For packages marked delivered but not received, customers must wait at least 3 business days from the carrier’s delivery scan before a claim can be reviewed. The issue must be reported to Peptide Papi within 14 calendar days of the carrier’s delivery scan. Customers must also contact the shipping carrier and provide documentation showing that the issue was reported, such as a case number, confirmation email, screenshot of the inquiry, or other carrier documentation.

For packages that appear to be lost in transit, the shipment must first have no meaningful tracking movement for at least 7 calendar days. Once that 7-day no-movement period has been met, the customer must report the issue to Peptide Papi within the following 7 calendar days. Customers must also contact the shipping carrier and provide documentation showing that the missing shipment was reported before the claim can be reviewed.

For damaged shipments, customers must contact Peptide Papi within 2 calendar days of delivery. Customers will be required to provide photographs of the shipping package, shipping label, internal packaging, and damaged products. Customers must retain all packaging until the claim has been resolved.

Approved Shipping Protection claims are generally resolved by one replacement shipment at no additional product or shipping cost. Once a replacement shipment has been issued, the Shipping Protection associated with the original order is considered fulfilled. Replacement shipments are not eligible for an additional Shipping Protection claim.

Shipping Protection does not cover issues caused by incorrect or incomplete shipping information provided by the customer, refused deliveries, failure to retrieve a package, or normal carrier delays while a shipment remains in transit.

Claims submitted outside the applicable reporting deadlines may not be eligible for coverage.

Lost, Stolen, or Damaged Packages

• With Shipping Protection: File a claim with us directly

• Without Shipping Protection: Contact the shipping carrier directly

We cannot guarantee replacements or refunds for carrier-related issues if shipping protection was not purchased.

Shipping Delays

Carrier delays due to weather, operational issues, or peak seasons are outside our control.

Privacy Policy:

Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information (processed securely through third-party payment providers)

Automatically Collected Information

• IP address

• Browser type and device information

• Pages visited and browsing activity

• Cookies and tracking technologies

How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide shipping and order updates

• Respond to customer service inquiries

• Improve our website and customer experience

• Detect fraud and maintain security

• Send promotional emails or marketing communications (you may opt out anytime)

Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary to operate our business, such as:

• Payment processors

• Shipping carriers

• Order tracking and protection providers

• Website hosting and analytics services

• Legal authorities if required by law

These third parties only receive the information necessary to perform their services.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

• Enhance user experience

You may disable cookies in your browser settings, but some site features may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no online transmission or storage system can be guaranteed 100% secure.

Data Retention

We retain personal information only as long as necessary to:

• Complete transactions

• Provide customer service

• Meet legal and accounting obligations

• Enforce our policies

Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal data

• Request correction or deletion of your data

• Opt out of marketing communications

To make a request, contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Policy Updates

We may update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Peptide Papi

Email: [email protected]